13 New Year’s Resolutions for Improving Client Service

It’s that time of the year. So here is a list of 13 resolutions for ‘13. Feel free to adopt any of these you want. 1) I will spend more time in 2013 looking at the relationships I have with my clients from their perspective. 2) I will make a real effort to understand that most clients care about results, not the time I spent on the road to the result. Good results are worth more to clients than bad results. 3) I will experiment with something new this year to see if the “buzz” is warranted instead of merely…

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13 New Year’s Resolutions for Improving Client Service