How to File a Consumer Complaint in Illinois

Andrew Lu

If you have fallen victim to fraud, deception, or unfair methods of competition in Illinois, you may want to file a consumer complaint with the state Attorney General’s office.

So let’s say you brought a defective product from a Chicago store, or the product did not do what was advertised. Or let’s say that you fell for an online scam and paid for a product that didn’t exist or that you didn’t want.

By filing a complaint with the state, the state’s attorneys may be able to help you resolve your dispute. The state will also be alerted to the disreputable business and can help ensure that other consumers are not similarly harmed.

Here are the steps to file a consumer complaint with the state:

  1. Download the Form. The consumer complaint form can be downloaded here, from the Attorney General’s website.
  2. Provide all the Required Information. Supply all the information that is requested, and include supporting documentation. The information you submit will help state attorneys and investigators review your claim and look into the possible unscrupulous conduct. The more details and facts you provide, the better.
  3. Do Not Provide Personal Information on the Complaint. While you may have to enter certain personal information like your name on the complaint form, you should be careful not to provide information that is not requested like your Social Security number or information as to citizenship status. This is because complaint forms are public records and any member of the public can request the complaint form and see the private information you entered.
  4. Be Aware That the Business Will See a Copy of the Complaint. Unless you state otherwise, the state will send a copy of the complaint to the business. So the business will know that you complained and the reason why you are unhappy.
  5. Mail the Complaint. Make sure that you send the complaint form to the right address. Complaints in English should be sent to:

    Office of the Illinois Attorney General
    Consumer Protection Bureau
    500 South Second Street
    Springfield, IL 62706

    While complaints in Spanish should be sent to:

    Office of the Illinois Attorney General
    Consumer Protection Division
    100 West Randolph Street
    Chicago, Illinois 60601

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How to File a Consumer Complaint in Illinois